Please read the following “Booking Services - Terms and Conditions” (Booking T&Cs) carefully, as they contain important information about your legal rights, remedies, and obligations. 

By making a booking for Travel Products with us, you agree to comply with and be bound by these Booking T&CS.

Do not make any booking unless you understand and agree with the following Booking T&Cs.

Nothing in these Booking T&Cs is intended to exclude, limit or modify any rights that you have under the Australian Consumer Law.

"We" and "us" means 232 Travel
Unit 3, Lakeside Office Park, 6-8 Liuzzi Street
Pialba, QLD, Australia 4655 
ABN 54 620 522 303

"Booking Services" means services provided by us to you in assisting you to acquire a Travel Product from a Travel Provider and includes advisory and consulting services and facilitation of your purchase from one or more Travel Providers.

“Travel Provider” or "Travel Providers" means the company or person who provides you with the Travel Product such as accommodation providers, tour and cruise operators, car hirers and airlines. This may also include ticket consolidators and wholesalers that we use to facilitate travel with the Travel Provider.

"Travel Product" means the service or product provided by a Travel Provider, such as accommodation, tours and transport.

2 Key Terms

2.1 Agency

a)  We are a travel agent. We sell Travel Products on behalf of Travel Providers.

b)  When we provide Booking Services and once you have made a booking with us, you will have a contract with us in relation to the Booking Services and a contract with the relevant Travel Provider(s). Subject to your rights under the Australian Consumer Law, your rights to amend or cancel your booking and any right to a refund will be governed by these Booking T&Cs.

2.2 Liability of Agency and Limitation of Liability

a)  Your legal rights in connection with our provision of Booking Services are against us

b)  Subject to your rights under the Australian Consumer Law, we are not otherwise liable to you or anyone else (including for negligence, breach of contract or tort) for any loss or damage (including specific, direct, indirect, consequential, economic loss, incidental damages, lost profits or savings or damages for disappointment) which is suffered directly or indirectly in connection with:

(i)  any failure on the part of the Travel Provider or any third party in relation to the supply of Travel Products to you. 

(ii)  any acts or omissions of Travel Providers or third parties in the course of supplying Travel Products (including any liability in contract, tort or otherwise, for any direct, indirect or consequential injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by any Travel Provider and including but not limited to lost profits or savings or damages for disappointment)

2.3 Liability of Travel Provider

a)  Your legal rights in connection with the provision of the Travel Product are against the Travel Provider.

b)  You pay the Travel Provider (via us as the Agent) for providing the Travel Product to you. Once you have acquired Booking Services from us, the Travel Provider will provide you with the Travel Product.

c)  The Travel Provider is the supplier of the Travel Products and is responsible for any express or implied guarantees in relation to the supply of the travel products.

d)  All information, including but not limited to representations that a Travel Provider makes on its brochures, relating to a Travel Product is provided by the Travel Providers or other independent third parties. We are not responsible for and make no warranty or representation about such information including the class or description of services provided.

2.4 Authority

You are solely responsible for the suitability of any Travel Product that you purchase for all travellers on the booking. We are not liable for any inconvenience caused or expense incurred as a result of any unsuitability of the Travel Product, subject to your rights under the Australian Consumer Law.

3.1 Booking Terms

a)  Travel Products are subject to availability and can be withdrawn without notice by the Travel Provider. We are not responsible for any withdrawal of Travel Products or changes made by a Travel Provider.

b)  Prices for Travel Products displayed on our Website or otherwise communicated to you are provided as an indicative guide only and may vary due to peak demand periods and availability. Travel Products are not guaranteed until you have paid a deposit and received communication from us that your booking is confirmed

c)  It is your It is your responsibility to ensure that all travellers names are correct at time of booking. Some Travel Providers will deny carriage if the traveller’s name varies from their booking and may cancel automatically if the traveller’s name is amended. We have no responsibility for any loss or damage arising from the incorrect entry of a traveller’s name.

4 Payment Terms

4.1 Deposits

a)  You will be required to pay a deposit for your booking. The deposit amount is 10% of the full price of the booking. In some instances, such as to cover the cost of domestic flights, additional payment is required at the time of booking. All additional payments will be notified in advance.

b). All deposits are non-refundable for changes of mind or cancellations by you; subject to your rights to a refund or other remedy under the Australian Consumer Law

4.2 Final Payment of balance due

a)  Final payment is required no later than 30 days prior to your scheduled departure time & date unless otherwise stated.

b)  Any failure by you to make payment of the Travel Product in full by the due date may result in your booking being cancelled and the forfeiture of any deposit you have made.

4.3 Currency 

Unless otherwise stated all payments are in Australian dollars and all pricing is inclusive of goods and services tax (GST)

4.4 Payment methods & Fees

We accept Bank Transfer, Credit Card and Debit Card payments with no fees.

4.5 How are funds held?

Any funds received by us will be held in a trust bank account until such time as remitted to the Travel Provider.

5 Cancellation, Refunds and No shows

5.1 Cancellations

a)  All cancellations and reductions must be advised in writing. If you cancel your Travel Product, your right to a refund is subject to any rights that you may have under the Australian Consumer Law.

b)  Once final payment has been received, we reserve the right to charge 50% of the total payment for cancellations received less that 72 hours prior to your scheduled departure time & date.

5.2 Refunds

a) Where applicable, the Booking Services we supply includes assistance with refunds. Your entitlement to any refund will depend on the relevant Travel Provider T&Cs, which will apply subject to any rights you may have under the Australian Consumer Law.

b) The amount of refund from each Travel Provider will be the amount paid less any cancellation fees charged from each Travel Provider.

c) If a Travel Provider is required to provide you with a refund for the Travel Product, we will facilitate the refund between the Travel Provider and you. Once we have received the refund from the Travel Provider, we will pass it on to you as soon as practicable.

5.3  No shows

If you have a booking with us but you do not show up to check-in or otherwise do not avail yourself of the Travel Product, you will not be entitled to any refund from us, subject to any rights you may have under the Australian Consumer Law. 

6.1 Force Majeure

a)  Subject to any rights or remedies you may have under the Australian Consumer Law, we will not be liable for any failure or delay in providing you with Booking Services in relation to Travel Products that is due to events beyond our control, including, but not limited to: acts of God, accident, riot, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion, generalised lack of availability of raw materials or energy (force majeure event).

b)  If a force majeure event occurs that affects your booking, your entitlement to a refund, credit or re-scheduled travel booking will depend on the relevant Travel Provider T&Cs and will at all times be subject to any rights you have under the Australian Consumer Law.

c)  If your booking is impacted by a force majeure event and you are entitled to a refund from the Travel Provider, we will facilitate this refund to you as soon as reasonably practicable.

7  Obligations and Warranties

7.1 You warrant and acknowledge to us that:

a)  you are at least eighteen (18) years old and have the power, capacity and authority to enter into a binding contract with us and the Provider;

b)  you have sufficient funds to pay for the Booking & Advisory Services and the Travel Product.

c)  you have read and understood these Booking T&Cs and if booking on behalf of third parties, you understand that their booking is subject to these Booking T&Cs and all relevant Travel Provider T&Cs;

d) the information you provide us about you and third parties is true, accurate, current and complete and you will maintain and promptly update this information to keep it true, accurate and complete;

e) you have considered acquiring comprehensive travel insurance and we are not responsible for any failure by you to acquire adequate insurance cover;

8.1 Passports, Visas and Travel insurance

a)  It is your responsibility to ensure that travellers have the required documents, including passports and visas, before travelling to a destination.

b) We strongly recommend that you and any third parties obtain an appropriate travel insurance policy. A travel insurance policy may help cover any costs associated with cancellations, medical and repatriation expenses, personal injuries or accidents, death, loss of personal baggage or money, and personal liability insurance.

c) It is your responsibility to ensure that you are adequately protected by an appropriate travel insurance policy.

9.1 Ticketing & Special Requests

a) For all bookings, documentation will be issued upon payment and completion of the booking process. All travel documentation will be available for collection at least 14 days prior to departure.

b)  It is your responsibility to re-confirm all flight departure times with the relevant Travel Provider prior to departure. We will not be liable for any costs incurred as a result of you missing any flight due to your failure to check your itinerary prior to departure.

c) We will communicate any special requests that you have in relation to your Travel Product(s) and document them with the booking confirmation but we make no guarantee that the Travel Provider will accommodate them.

10.1 Website and Links

a) We may at any time modify these terms and conditions and the changes will come into effect once they are uploaded onto our Website

b) The applicable terms that apply to you are the Booking T&Cs that were in effect at the time you made your booking with us

c) We do not guarantee that our Website or any linked website will be free from viruses, or that our Website or any linked website will be uninterrupted.

11.1 Privacy

a) We respect your privacy and our policy sets out how we collect, use, store, disclose and otherwise treat your personal information as required by the Australian Privacy Principles (“APPs”) set out in the Privacy Act 1988. Your personal information is collected by us for the primary purpose of providing travel services to you. 

b)  You acknowledge and agree that we may disclose some or all of your personal information as outlined in our Privacy Policy.

12.1 Jurisdiction and Governing Law

All matters arising out of or in connection with the use of our Website and all of these Booking T&Cs are governed by the laws of Queensland, Australia. By accessing this Website, and by acquiring the Booking Services, you irrevocably and unconditionally consent and submit to the exclusive jurisdiction of Queensland, Australia.